About

Work Experience

• Data Analyst, Foundation Risk Partners

  Oct, 2024 - Oct, 20251 year

  Data analysis and automation across insurance operations.

  • Partner with cross-functional stakeholders to coordinate, plan, and deliver process improvement initiatives supporting compliance, audit readiness, and operational efficiency in an insurance and risk management environment.

  • Conduct root cause analysis on process gaps and compliance failures; implement standardized corrective workflows, reducing repeat audit issues by 35%.

  • Develop and maintain Power BI dashboards and Excel reports to track KPIs for audit performance, SLA adherence, and process compliance — enabling leadership to identify bottlenecks and prioritize solutions.

  • Lead change management for audit workflow updates by creating documentation, training materials, and adoption strategies across multiple departments.

  • Automate repetitive audit tasks using PowerShell scripts (data cleanup, report archiving, SLA alerts), cutting manual workload by 60% and improving consistency.

• Lead Quality Analyst, Foundever

  Apr, 2022 - Sep, 20242 years 5 months

  Rejoined after a 1-year external Project Coordinator role (Apr 2021 – Apr 2022); returned to core QA leadership responsibilities with an expanded scope in performance oversight, automation, data-driven reporting, and cross-site continuous improvement.

  • Spearheaded continuous improvement projects across four operational sites, boosting evaluation efficiency by 15% through automation of call grading processes.

  • Facilitated RCPS (Root Cause Problem Solving) workshops, reducing defects by 50% and improving Six Sigma performance from 3.09 to 3.58.

  • Designed and implemented a centralized quality reporting system to monitor quality metrics, enabling rapid insights and more targeted coaching strategies.

  • Standardized claims QA documentation and escalation protocols, reducing onboarding time and ensuring consistency across teams.

• Lead Quality Analyst, Foundever

  Feb, 2016 - Apr, 20215 years 2 months

  Led QA initiatives and reporting automation across financial operations.

  • Facilitated weekly, bi-weekly, and monthly business reviews with senior bank stakeholders, presenting KPI trends, audit outcomes, and performance improvement plans to drive alignment and accountability.

  • Developed executive-ready KPI dashboards and performance reports, ensuring clear visibility into dispute resolution accuracy, SLA adherence, and compliance results across multiple sites.

  • Partnered with directors and VPs to create corrective action plans for underperforming metrics, resulting in measurable improvements in accuracy, timeliness, and customer experience.

  • Influenced strategic decision-making by translating quality data into actionable insights, positioning QA as a driver of operational and financial performance.

Projects Experience

• Manual Web Testing

  - Present

  Executed 75+ manual test cases across travel booking, to-do, and e-commerce web apps; identified 10+ defects through Jira/Zephyr, Trello, and Qase.
  Applied black-box and boundary-value techniques, ensuring functional coverage and user-journey validation.

  • Jira, Zephyr, Trello, Qase, Agile QA

• API Testing with Postman

  - Present

  Built 30+ Postman tests validating CRUD and authentication endpoints.
  Used JavaScript assertions and dynamic environment variables to chain requests, verify response codes, payloads, and performance thresholds.

  • Postman, REST API, JavaScript Assertions, Auth Tokens

• Performance Testing with JMeter

  - Present

  Configured Thread Groups, Controllers, and Listeners to simulate user load and analyze response time and throughput.
  Applied performance metrics (utilization, robustness, scalability) to identify bottlenecks under varying test conditions.

  • JMeter, BlazeMeter, Performance Testing

• UI Automation with Selenium & Katalon

  - Present

  Created automated UI test scripts in Python using Selenium WebDriver to validate form and navigation flows.
  Explored Katalon Studio for codeless test automation and reporting dashboards.

  • Selenium, Python, Katalon, Automation Frameworks

• Audit Workflow Automation (Foundation Risk Partners)

  - Present

  Automated internal audit workflows with PowerShell for attachments, archiving, and SLA alerts, cutting manual workload by 60%.
  Improved audit turnaround time and consistency in compliance reporting.

  • PowerShell, Excel, Process Automation

• Power BI Audit Tracker Dashboard (Foundation Risk Partners)

  - Present

  Built an interactive dashboard to track audit progress, SLA compliance, and department KPIs.
  Enabled leadership to detect bottlenecks in real time and increased SLA-aligned completion by 15%.

  • Power BI, DAX, Excel, Data Visualization

• AI Agent in Python (Boot.dev Project)

  - Present

  Developed an LLM-powered agent using Google Gemini API capable of reading, updating, and executing code via autonomous feedback loops.
  Demonstrated early AI-driven test automation capabilities.

  • Python, Google Gemini API, Agentic Workflows

• Movie Information Finder (Front-End API Project)

  - Present

  Created a JavaScript web app integrating TMDb API for search, movie details, and random recommendations.
  Designed with modular code and responsive UI for clear data presentation.

  • HTML, CSS, JavaScript, TMDb API

• Weather App (Front-End API Project)

  - Present

  Built a front-end weather application allowing users to check real-time forecasts by city and state.
  Implemented dynamic data retrieval using the OpenWeatherMap API and styled responsive layouts for mobile and desktop users.

  • HTML, CSS, JavaScript, OpenWeatherMap API

• JavaScript Evaluation Automation Project (Foundever)

  - Present

  Developed a browser-based JavaScript automation script to evaluate and validate functions for syntax correctness, edge-case handling, and runtime performance.
  Leveraged DOM manipulation to dynamically parse input elements, trigger test cases, and display validation results, reducing manual review time and improving testing accuracy.

  • JavaScript, DOM Manipulation, Automation, Unit Testing

• Full Security Audit Process Revamp (Foundation Risk Partners)

  - Present

  Standardized and documented workflows for 18+ recurring security audits, improving consistency and onboarding efficiency.
  Reduced missed steps and enhanced audit traceability through detailed process mapping and cross-department visibility.

  • Process Documentation, Power BI, PowerShell, Excel

• RCPS Defect Reduction Initiative (Foundever)

  - Present

  Led Root Cause Problem Solving workshops targeting systemic QA performance issues.
  Reduced recurring defects by 50% and improved Six Sigma performance from 3.09 to 3.58 across multiple sites.

  • RCA Frameworks, Six Sigma DMAIC, Process Improvement

• Gender Reveal Website (Early Project)

  - Present

  Created a fun interactive site within the first week of learning web development.
  A nostalgic milestone demonstrating early creativity and curiosity in design and interaction logic.

  • HTML, CSS, JavaScript

Skills

Certificates