About

Work Experience

• QA Content Analyst, Experis

  Jan, 2026 - Mar, 20262 months

  Short-term contract evaluating AI-generated outputs for Meta wearables products against defined acceptance criteria in a remote Agile environment.

  • Performed structured quality review of AI-generated outputs against defined acceptance criteria in a fast-paced, remote Agile environment.

  • Applied consistent scoring standards, documented edge cases, and flagged systematic issues to support ongoing model quality improvement.

• Data Analyst, Foundation Risk Partners

  Oct, 2024 - Oct, 20251 year

  Data analysis, reporting automation, and process improvement across insurance operations.

  • Automated repetitive audit tasks using PowerShell scripts (data cleanup, report archiving, SLA alerts), cutting manual workload by 60% and improving consistency.

  • Conducted root cause analysis on process gaps and compliance failures; implemented standardized corrective workflows, reducing repeat audit issues by 35%.

  • Developed and maintained Power BI dashboards and Excel reports to track KPIs for audit performance, SLA adherence, and process compliance.

  • Led change management for audit workflow updates by creating documentation, training materials, and adoption strategies across multiple departments.

• Lead Quality Analyst, Foundever

  Apr, 2022 - Sep, 20242 years 5 months

  Rejoined after a one-year IT Project Coordinator role; returned with expanded scope in automation, data-driven reporting, and cross-site continuous improvement.

  • Automated call grading evaluation processes, boosting evaluation efficiency by 15% across four operational sites.

  • Facilitated RCPS workshops, reducing defects by 50% and improving Six Sigma performance from 3.09 to 3.58.

  • Designed and implemented a centralized quality reporting system to monitor metrics and enable rapid, targeted coaching.

  • Standardized QA documentation and escalation protocols, reducing onboarding time and ensuring cross-team consistency.

• IT Project Coordinator, SmartSource, Inc.

  Apr, 2021 - Apr, 20221 year

  IT Project coordination across 15+ high-priority client accounts.

  • Managed project timelines, billing, and deliverables across 15+ concurrent client engagements.

  • Handled technology vetting, vendor evaluation, and hiring decisions in support of client operations.

• Lead Quality Analyst, Foundever

  Feb, 2016 - Apr, 20215 years 2 months

  Led QA initiatives and reporting automation supporting Bank of America financial operations.

  • Facilitated weekly, bi-weekly, and monthly business reviews with senior bank stakeholders, presenting KPI trends and performance improvement plans.

  • Developed executive-ready KPI dashboards and performance reports covering dispute resolution accuracy, SLA adherence, and compliance across multiple sites.

  • Partnered with directors and VPs to create corrective action plans for underperforming metrics, resulting in measurable improvements in accuracy and timeliness.

  • Translated quality data into actionable insights, positioning QA as a driver of operational and financial performance.

Projects Experience

• Chirpy - REST API in Go

  - Present

  Built a fully functional Twitter-like REST API in Go with user authentication, JWT access and refresh tokens, full CRUD for posts with ownership authorization, and a webhook endpoint for membership upgrades. PostgreSQL backend with Goose migrations and SQLC for type-safe queries. Passwords hashed with argon2id.

  • Go, PostgreSQL, JWT, SQLC, Goose, REST API, argon2id

• AI Agent in Python

  - Present

  Built an LLM-powered autonomous agent using the Google Gemini API capable of reading, writing, and executing code via tool-use feedback loops. Demonstrates practical LLM API integration, context window management, function calling, and automated code execution; concepts directly applicable to infrastructure automation and AI-assisted tooling.

  • Python, Google Gemini API, LLM Tool Use, Agentic Workflows, Function Calling

• Flask + MySQL Inventory Application

  - Present

  Built and deployed a full-stack CRUD web application via Docker Compose running on the home lab server. Two-tab UI managing household supplies and tracked assets. Demonstrates end-to-end containerized application deployment: Python/Flask backend, MySQL database with persistent Docker volume, multi-container orchestration via Compose, and service accessible over Tailscale from any device.

  • Python, Flask, MySQL, Docker, Docker Compose, TailScale

• Static Site Generator (Python)

  - Present

  Built a fully functional static site generator in Python from scratch. Converts Markdown files into a complete HTML website using a recursive file system crawler, custom Markdown parser, and object-oriented node architecture.

  • Python, OOP, Markdown Parsing, Regex, Recursion, File System Operations

• Home Lab - Infrastructure & Networking

  - Present

  Designed and built a self-hosted server stack from scratch on repurposed hardware running Ubuntu Server 24.04 LTS headless, managed entirely from the command line via SSH. Deployed Jellyfin for self-hosted media, Samba for cross-platform file sharing, Pi-hole for network-wide DNS ad blocking, and Tailscale mesh VPN for secure remote access without open firewall ports. Worked around a network-provided router that blocks custom upstream DNS by running Pi-hole per-device; blocked 40%+ of all DNS queries on day one. Unified all services under a Homepage dashboard and resolved a multi-path networking failure where the dashboard was inaccessible over Tailscale but worked locally; diagnosed to HOMEPAGE_ALLOWED_HOSTS missing the Tailscale address. Active infrastructure goal: full Docker containerization so the entire stack migrates to new hardware via compose file and volume copy only.

  • Ubuntu Server, Docker, Docker Compose, Portainer, Pi-hole, Tailscale, Samba, Jellyfin, SSH, Bash, LVM

• Home Lab - Automation, Monitoring & Observability

  - Present

  Built the operational layer on top of the home lab infrastructure. Deployed Prometheus and Grafana for custom PromQL dashboards, Netdata for real-time system monitoring, and Uptime Kuma for per-service health checks, all with Telegram alerting. Chose to run Netdata and Prometheus+Grafana simultaneously: Netdata for zero-config real-time visibility, Grafana for custom queries; a deliberate tradeoff between operational simplicity and professional-grade flexibility. Built a cron-based automation layer covering a WiFi watchdog that runs every 5 minutes, auto-reconnects on failure, and fires a Telegram alert if it cannot recover; a healthchecks.io heartbeat monitor that alerts via Telegram and email if the server goes silent; and a weekly maintenance window that pulls latest Docker images, restarts all containers, prunes unused images, applies package updates, and reboots with Telegram confirmation. Weekly backup job archives Terraria, Minecraft, MySQL, and Homepage config to the Samba share with success/failure notifications. A companion Mac script pulls the latest backup locally with a color progress bar.

  • Prometheus, Grafana, PromQL, Netdata, Uptime Kuma, healthchecks.io, cron, Bash, Telegram

• Audit Workflow Automation (Foundation Risk Partners)

  - Present

  Automated internal audit workflows using PowerShell, covering file attachment handling, report archiving, and SLA alert triggering. Cut manual workload by 60% and significantly improved consistency and audit turnaround time across the compliance reporting pipeline.

  • PowerShell, Excel, Process Automation

• RCPS Defect Reduction Initiative (Foundever)

  - Present

  Led Root Cause Problem Solving workshops targeting systemic QA performance failures across multiple sites. Reduced recurring defects by 50% and improved Six Sigma performance from 3.09 to 3.58 sigma using DMAIC methodology.

  • Six Sigma DMAIC, RCA Frameworks

• JavaScript Evaluation Automation (Foundever)

  - Present

  Developed a browser-based JavaScript automation tool to evaluate agent-submitted code functions for syntax correctness, edge-case handling, and runtime performance. Used DOM manipulation to dynamically parse input elements, trigger test cases, and surface validation results; reducing manual review time and improving scoring consistency across the QA team.

  • JavaScript, DOM Manipulation, Automated Scoring, Unit Testing

• Portfolio Site & Live Resume System

  - Present

  Built a custom portfolio site driven by a JSON schema as a single source of truth. Content updates in one file propagate across all rendered sections automatically. Designed and developed from scratch with a focus on clean structure, ATS compatibility, and maintainability.

  • HTML, CSS, JavaScript, JSON Schema

Skills

Certificates